Who we are
This website (https://rnaccounting.co.uk) is operated by R & N Accounting Services Ltd based in Crawley, West Sussex, United Kingdom.
We provide accounting, tax, and advisory services to individuals and small businesses.
For any privacy-related enquiries, you can contact us at ravi@rnaccounting.co.uk
What this policy covers
This policy explains how we collect, use, and protect your personal information when you use our website or contact us about our services.
Information we collect
We may collect and process the following information:
- Contact information: your name, email address, phone number, and any message you send through our contact form or email.
- Website usage data: pages visited, time spent, and general site interaction, collected through Google Analytics. This data does not personally identify you.
- Technical information: your IP address, browser type, and device type (automatically collected to help improve site performance).
We do not collect any sensitive personal information through the website.
How we use your information
We use your information to:
- Respond to your enquiries or service requests.
- Improve our website content and functionality.
- Analyse visitor behaviour using anonymised data (via Google Analytics).
- Comply with our legal and professional obligations as a UK accountancy firm.
We do not sell, rent, or share your personal data with any third parties for marketing purposes.
Lawful basis for processing
Under the UK GDPR, we rely on the following lawful bases for processing:
Legitimate interest: to respond to enquiries and operate our business effectively.
Consent: where you have agreed to non-essential cookies or analytics tracking.
Legal obligation: where we must retain certain records for compliance or tax purposes.
Data storage and retention
We keep personal data only as long as necessary to fulfil the purposes outlined above or as required by law.
Information sent through contact forms or email is stored securely and deleted once it is no longer needed.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Your rights
You have the right to:
Request a copy of the information we hold about you.
Ask us to correct or delete your data.
Withdraw consent for analytics cookies at any time.
Complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
Website: www.ico.org.uk
Third-party services
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.
We use trusted third parties such as Google Analytics to help us monitor website performance. These providers have their own privacy policies and comply with data protection laws.
Cookies
This website is operated by R & N Accounting. We use cookies to improve your browsing experience, provide core website functions, and understand how visitors use our site. This policy explains what cookies are, how we use them, and how you can manage your preferences.
What are cookies
Cookies are small text files placed on your device when you visit a website. They help the site recognise your device, remember preferences, and collect anonymised statistics to improve performance.
Types of cookies we use
Essential cookies
These cookies are necessary for the website to function. They include security features, basic session functions, and remembering whether you have accepted or rejected cookies. Essential cookies cannot be switched off.
Analytics cookies (Google Analytics)
We use Google Analytics to collect anonymised data about how visitors use our website. This includes which pages are visited, how long visitors stay on each page, and how users navigate the site. This information helps us improve our content and user experience.
Google Analytics does not collect your name or contact details. Data may be processed by Google in accordance with their privacy policy.
Functional cookies
These cookies allow the website to remember choices you make, such as region or display settings. They help improve your experience but are not essential.
We do not use advertising or remarketing cookies.
Managing your cookie preferences
When you first visit our site, you will see a cookie banner that allows you to accept or reject non essential cookies. You can change your preferences at any time by clicking the Cookie Settings link at the bottom of the page.
You can also control cookies directly through your browser settings. If you block some cookies, certain website features may not work correctly.
Third party cookies
Some pages may include embedded content, such as Google Maps or YouTube videos. These third parties may set their own cookies. They have their own privacy and cookie policies over which we have no control.
Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or legal requirements. Any updates will be posted on this page.
Contact
If you have any questions about how we use cookies, please contact us at ravi@rnaccounting.co.uk